Frequently Asked Questions.

The CPF credit system.

  • The Personal Training Account (CPF) is funded to the tune of €500 per year and can finance all or part of your training at Up Word .

    If you are just starting your career, you will need to have worked for at least one year to have open rights for the CPF. Otherwise, you are certainly entitled to it if you are an employee, job seeker or self-employed. State civil service agents ( FPE) benefit from an annual credit of professional training hours and not an amount in euros.

    Check your eligibility by clicking on the button located under the chosen training “check your eligibility”. Then fill out the form to be contacted by a member of our team who will provide you with a quote.

  • YES, you can perfectly follow our training courses. The application process is just slightly different: on the one hand you do not need to answer the training needs questionnaire, on the other hand, you cannot have your training financed by a funding agency. Complete the contact form leaving your contact details, we will contact you within 48 hours.

  • Of course, nothing stops you. Check your CPF rights on the courses page of our site.

    Then click on this link to learn more about your CPF rights.

  • If you opened your own business during the year, your CPF rights will be calculated based on the date of creation of your activity. In all cases, the ceiling of your CPF is set at 5,000 euros .

    Then click on this link to learn more about your CPF rights.

  • Self-employed, member of the liberal professions and self-employed professions, collaborating spouse or artist-author, you have been eligible for the CPF since January 1, 2018.

    Then click on this link to learn more about your CPF rights.

  • In this case, you have two solutions: either you wait the following year for your CPF account to be credited again with €500, or you finance the difference from your own pocket. If you are a job seeker, France Travail can finance the difference, ask your advisor.

Courses and lessons.

  • We offer six general English programs, from levels A1 to C1, each comprising 20 hours of video conferencing and 20 hours of e-learning.

    In addition, we offer three conversational English programs, from levels A2 to C1, comprising 20 hours of video conferencing.We also offer professional English training (by profession), which we tailor to your specific objectives.

    The number of hours can be adjusted according to your needs or budget, with a minimum of 15 hours required to obtain certification.

  • If you booked your training via your CPF*, the Caisse des Dépôts et Consignation will pay us directly at the end of your training.

    *Since May 1st 2024, you will have to finance €102.23 from your own pocket, to be paid directly on the «Mon Compte Formation» portal, except for job seekers.

    If you self-finance your training, after the withdrawal period of 14 days from signing the contract, you will have to pay 30% of the total cost of the training. Payment of the balance will be made as the training action progresses over a period of two weeks.

  • The price includes videoconference courses with the trainer, educational resources accessible on the platform (e-learning exercises), educational monitoring in the event of learning difficulty: written communication with the trainer, addition of learning resources (documents explanatory) and administrative (technical support, answers to the questions you ask yourself) . If you do training via the CPF, the price also includes the cost of passing BRIGHT LANGUAGE or VTEST Business English certification.

  • This is indeed preferable but it is not an obstacle if this is not the case. In fact, we can offer you tailor-made training which will take into account your level of English and your personal objectives. We will define together the number of hours (in video-call and e-learning) you will need to achieve a satisfactory result.

  • If you work in a company that welcomes English-speaking customers (reception of stores, foreign companies in France, accounting or legal firms) or if you have to go to work abroad, speaking English will allow you to more easily manage your daily missions involving the 'English.

    A good level of English also means the possibility of professional development. This can be a real advantage on your CV when recruiting.

    With BRIGHT LANGUAGE, or or VTEST Business English, Up Word offers certification training adapted to a professional setting.

  • Thanks to our Cambridge method, you will quickly move from one level to another and gain confidence after only 40 hours: this is the time it will take you to go from level 0 to level A1 with a trainer, supplemented by e-learning courses.

  • You must be equipped with computer equipment meeting the requirements of this action, namely:

    Supported operating system: Windows: XP, VISTA, SEVEN – MAC OS:>=Mac 05 10.3.9

    • Internet browsing: >=Internet Explorer 6 or equivalent (Firefox, Chrome, Opera , etc.) equipped with FLASH PLAYER 10 or higher.

    • Screen: minimum resolution 1024*768

    • An Internet connection.

    • Option: webcam, headset/microphone or speaker

    • A personal email address

    It is possible to work on a tablet, however we do not recommend it.

  • Once your training has been chosen and validated, you will receive a connection link to our course platform. You access an extranet space where you can download a welcome booklet which explains how to use this space, how to work on e-learning activities, complete evaluations and register your presence after videoconference courses.

    Our administrative department remains at your disposal to support you throughout this training and help you if necessary.

    For Visio sequences with your trainer, you receive a connection link to ZOOM, MEETS or TEAMS. Clicking on this link opens up a space called a “lounge” or “virtual classroom” where you can interact with the trainer. Installing ZOOM or TEAMS on your computer is not mandatory but preferable for greater fluidity.

  • We adapt to your pace. You decide how many classes you want to take per week and your time slots! Our teachers are available all week from 8 a.m. to 7 p.m., and Saturdays until 1 p.m.

    If by chance you have an unforeseen event, you can cancel your Video session 48 hours in advance.

    The e-learning courses are accessible 24/7, so you can practice English at any time of the day or night.

  • The conditions for absence from a course or postponement are described in our general conditions of sale (CGV).

    The planning deadlines are 48 hours, so you can cancel or postpone the course while respecting this deadline.

    Below this, and except in cases of force majeure, the session is invoiced and deducted from your quota of planned hours (see our conditions of sale).

    In the event of force majeure, and subject to proof, we can postpone your course for one or two weeks.

  • The conditions for canceling or postponing a training course are described in our general conditions of sale (CGV).

    Have you registered for training eligible for the CPF but a last-minute unexpected event prevents you from attending? You have 14 days to reverse course once your training has been booked. For more information follow this link.

    You are registered for training that you are self-financing, but due to force majeure* duly recognized, you are prevented from following the training, you can terminate the contract. In this case, only the services actually provided are due in proportion to their value provided for in the contract.

    *force majeure: Force majeure is an event that meets all of the following 3 characteristics:

    • Cannot be predicted (unpredictable)

    • Cannot be overcome (irresistible)

    • External fact beyond the control of the person concerned

  • We are committed to respecting your image rights. We do not keep video recordings and will never use your image without your authorization (signing an “image rights” document).

    Furthermore, the videoconference sessions take place in a closed and secure circuit, meaning that no person outside Up Word has access to them.

Teachers and certifications.

  • The English teachers who teach videoconference courses at Up Word come from different international backgrounds. They are certified, specialized in distance learning and trained in the Cambridge method.

  • Our teachers are recruited by Jan, teacher and founder of Up Word, after an interview and an aptitude test. They then receive specific training in our teaching method.

    They are regularly assessed to ensure quality teaching and must also demonstrate regular training to continue developing their teaching skills.

  • To be included in the CPF catalogue, the training courses must be certifying . That is to say, they are recognized by the State and allow official certification to be obtained . You therefore have the obligation to take the exam with our certification partner.

  • The VTest Business English certification, eligible for the CPF (RS6905), assesses the 5 key professional English skills, in line with the CEFR (levels A1 to C2):

    1. Reading Comprehension
      → Read professional texts and answer multiple-choice questions.

    2. Listening Comprehension
      → Listen to audio recordings (e.g. dialogues or announcements) and choose the correct answer.

    3. Written Expression
      → Write a structured text (between 80 and 250 words depending on your level) on a professional topic.

    4. Spoken Expression
      → Online speaking tasks (reading aloud, open questions, and short monologues) recorded via microphone.

    5. Spoken Interaction
      → Ability to interact fluently and professionally, assessed as part of the speaking module.

    🧠 The test is adaptive, meaning the difficulty adjusts to your level in real time. It is 100% online and remote, and leads to an official CEFR-aligned certification.

  • When you register we request an evaluation of Positioning with our certification partner. You will receive the results of the positioning evaluation directly to your email address.

    D -15 from the end of the training, you will receive an email inviting you to contact the certifier to complete the certification.

    At the end of the certification, a certification jury deliberates for the issuance of the certificate. You will receive your certificate within 15 days of completion. It is valid for 2 years.

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